Digital welcome book: a house manual with a QR code for your guests

Why a digital welcome book beats a paper folder

A paper folder gets outdated the day you change the Wi-Fi, loses pages, and exists in one language. A digital house manual is always the current version, can be translated, and is available on the guest's phone during the stay. It also answers the questions that would otherwise reach you at ten at night.

For a home with several guests a week, the time saved adds up. Think of the welcome book as your standing answer to the ten questions you are tired of typing. Write it once, in plain sentences, and let it do the explaining. Photos help for anything physical, such as which button starts the oven or where the stopcock is.

What to include in a welcome book

• Arrival: address, access instructions, what to do if the guest arrives late.
• Wi-Fi: network name and password.
• Using the home: heating or air conditioning, hob, oven, washing machine, TV, hot water.
• House rules: quiet hours, smoking, pets, number of guests.
• Waste and recycling: the part guests most often get wrong.
• Departure: check-out time, what to do with keys, lights and bins.
• Local tips: bakery, supermarket, restaurants, pharmacy, walks, and the emergency numbers.
• Who to contact, and how.

Mistakes to avoid

• Writing a novel. A guest on a doorstep wants three lines, not three pages.
• Leaving the Wi-Fi and the access code visible to anyone who finds the link. They belong behind the QR code.
• Forgetting to update it when something changes in the home.

How a QR code house manual works

A QR code printed on a card in the home opens the page when the guest scans it with a phone camera. Place the card where guests naturally look: by the entrance, on the fridge, next to the Wi-Fi router. Test it yourself with a phone that has never opened the page.

Print the card on sturdy paper and keep a spare. You can also put the QR code on the inside of a cupboard door for the instructions that only matter in one room, such as the boiler or the coffee machine. A guest who finds the answer in ten seconds does not write to you.

What Clear Conscience does

We generate a digital welcome book with a QR code for each listing. It comes as a web page, a TV mode, a printable version and a QR card, and it is translated for your guests.

Wi-Fi and access details only show with the QR code, so someone who comes across the page address without the card does not see them. When you change the Wi-Fi or the arrival instructions, the welcome book regenerates in one click, and the messages and replies to guests use the new version straight away.

The welcome book is part of the single offer, €39 per listing per month, excluding VAT, together with the calendar, prices, messages and reviews.

What you keep control of

The information is yours: you decide what goes in, and you change it when the home changes. You print the card and place it where you want. Nothing about the welcome book commits you to anything else, and you can cancel any month.

A good welcome book works best with timely messages: see Airbnb automated messages to send the access details the day before arrival. To see how your listing compares overall, try the free diagnostic.