Airbnb automated messages: what to send, when, and one inbox for every guest

The messages every stay needs

Most guest questions are predictable. How do I get in? What is the Wi-Fi password? Where do I park? When is check-out? A good message sequence answers them before they are asked, which means fewer interruptions for you and a calmer arrival for the guest.

1. Confirmation, right after booking: thank the guest, say what happens next and invite them to tell you their arrival time.
2. The day before arrival: address, access instructions, Wi-Fi, parking, and who to contact. This is the message guests actually read, so put the essentials at the top.
3. During the stay: usually nothing, unless the guest writes. Resist the urge to check in too often.
4. Check-out: simple departure instructions (keys, lights, rubbish) and a thank-you.
5. After the stay: a short request for a review, and a thank-you for taking care of the home.

Writing tips that make a difference

• Short paragraphs, the practical point first, friendly tone.
• One question per message, so the guest answers it.
• Never promise something you cannot control, such as an early check-in you have not checked.
• Write in the guest's language when you can, or in clear English when you cannot.

Why one inbox matters

As soon as you are on Airbnb and Booking.com, you have two inboxes, two apps and two notification styles. Messages get answered late, or twice with different information. A unified inbox for Airbnb and Booking.com puts every conversation in one place, whichever platform the guest used. It does not change what you write; it just stops you missing a message.

What Clear Conscience does

Stay messages go out on time: confirmation, the day before arrival with access and Wi-Fi, check-out and the review request. They are sent in French, English, Spanish or Portuguese, and in English for other guests. When you change the Wi-Fi or the arrival instructions, messages and replies use the new version straight away.

When a guest asks a question, it lands in the same inbox whether they booked on Airbnb or Booking.com. The reply is written from your property's details, in the guest's language. Nothing is made up: if the information is missing, we ask you.

With a Nuki, Tedee or SwitchBot lock, each guest also gets their own door code, active from arrival to departure, and the battery is monitored.

What you keep control of

• You choose: approve every reply, or let the ones your property details cover go out on their own.
• Anything that commits you, such as price, early arrival or a complaint, is suggested to you and you approve it.
• The details the replies draw on are yours: change them once and everything follows.

Messaging is included in the single offer of €39 per listing per month, excluding VAT, together with the calendar, prices and reviews. It also feeds your digital welcome book, which regenerates with the same information.

Where to start

Write down, for your own home, the five questions guests ask most often and the answers. That list is the basis of every good automated message, whether you write them yourself or have them sent for you. If you would like to see where your listing stands first, the free diagnostic compares it with similar ones nearby in about a minute.